Special Assistance
Accessibility and support services for all passengers
Accessible Travel for Everyone
Dominica International Airport is committed to providing comprehensive accessibility and support services, ensuring all passengers can travel with dignity, comfort, and independence.
Universal Design
State-of-the-art facility designed for accessibility from the ground up, meeting international standards
Trained Staff
Dedicated assistance team trained in disability awareness and passenger support services
24/7 Support
Round-the-clock accessibility services available for all flights and passengers
All special assistance services are provided free of charge to passengers requiring support
Available Assistance Services
Comprehensive support tailored to your individual needs
Mobility Assistance
- Wheelchair provision and escort
- Assistance from car to gate
- Boarding and deplaning support
- Baggage handling assistance
Visual Assistance
- Personal guide services
- Braille and tactile signage
- Audio announcements
- Service animal accommodation
Hearing Assistance
- Visual flight information displays
- Hearing loop systems
- Text messaging alerts
- Written communication support
Medical Support
- First aid stations
- Oxygen service availability
- Medical equipment assistance
- Nurse on-duty during peak hours
Senior Passenger Support
- Priority seating areas
- Escort through terminals
- Luggage assistance
- Fast-track check-in available
Family Services
- Unaccompanied minor supervision
- Family priority lanes
- Stroller and baby equipment
- Mother's room facilities
How to Request Assistance
Book support services in advance for the best experience
Book with Your Airline
The easiest way to request special assistance is when booking your flight or at least 48 hours before departure:
- Call airline customer service
- Request online during booking
- Email special assistance department
Contact the Airport Directly
You can also request assistance directly from Dominica International Airport:
Phone:
+1 (767) 555-HELP
Email:
assistance@dia.dm
Arrival at Airport
Even without advance booking, assistance is available upon arrival:
- Proceed to Special Assistance desk at entrance
- Use assistance call buttons located throughout terminal
- Ask any airport staff member for help
Important Tips
- Book assistance at least 48 hours in advance when possible
- Provide specific details about your mobility or accessibility needs
- Inform staff if you're traveling with medical equipment or service animals
- Arrive at the airport earlier to allow time for assistance services
Terminal Accessibility Features
State-of-the-art facilities designed for universal accessibility
Mobility Features
- Level, barrier-free pathways throughout terminal
- Wide corridors and doorways for wheelchair access
- Multiple elevators with audio announcements
- Ramps with handrails at all level changes
- Lowered check-in counters and service desks
- Accessible boarding bridges for all gates
Accessible Facilities
- Accessible restrooms on all levels
- Family and companion care rooms
- Adult changing facilities
- Accessible water fountains at multiple heights
- Service animal relief areas
- Quiet rooms for sensory-sensitive passengers
Parking & Transportation
- Designated accessible parking spaces near entrances
- Drop-off zones with covered walkways
- Accessible taxi and ride-share pick-up areas
- Wheelchair-accessible shuttle buses
- Accessible car rental counters and vehicles
Wayfinding & Communication
- High-contrast, large-print signage
- Braille on all directory and room signs
- Tactile floor markers for navigation
- Visual and audio flight information displays
- Hearing loop systems at service counters
- Interactive touchscreen directories with voice output
Traveling with Medical Equipment
We accommodate various medical devices and mobility aids
Mobility Devices
- Wheelchairs (manual and electric)
- Mobility scooters
- Walkers and canes
- Crutches and braces
Battery-powered devices require advance notification
Medical Equipment
- Portable oxygen concentrators (POC)
- CPAP and respiratory devices
- Insulin pumps and diabetic supplies
- Prosthetics and orthotics
Carry medical documentation for all devices
Important Requirements
- Notify airline at least 48 hours before travel about medical equipment
- Carry doctor's letter for medical devices and medications
- Lithium batteries in mobility devices must meet FAA/IATA regulations
- POCs must be FAA-approved for in-cabin use
Frequently Asked Questions
Is there a charge for special assistance services?
No, all special assistance services at Dominica International Airport are provided completely free of charge to passengers who require them.
How far in advance should I request assistance?
We recommend requesting assistance at least 48 hours before your flight. However, we will do our best to accommodate last-minute requests made upon arrival at the airport.
Can I bring my own wheelchair?
Yes, you can bring your personal wheelchair. It can be used up to the aircraft door and will be returned to you upon arrival. Battery-powered wheelchairs require advance notification.
Are service animals allowed in the terminal?
Yes, trained service animals are welcome throughout the terminal. We provide designated relief areas and water stations for service animals.
What if I need assistance during a layover?
Our assistance team can help you transfer between flights, access lounges, or navigate the terminal during your layover. Request this service when booking your initial assistance.
Do you accommodate passengers with hidden disabilities?
Yes, we assist passengers with all types of disabilities, including autism, dementia, anxiety disorders, and other conditions. Please inform us of your specific needs when requesting assistance.
Need Help or Have Questions?
Our special assistance team is here to ensure your journey is comfortable and stress-free. Contact us anytime for support.
Phone (24/7)
+1 (767) 555-HELP
assistance@dia.dm